One of Australia’s leading telecommunications companies sought help to implement a Proof of Concept, leveraging residential gateway data to provide additional insights and improve customer satisfaction.
The telco’s aim was to identify how using real-time information from their network could anticipate performance issues in clients’ premises that would allow for a fast response to improve customer experience.
Klarrio was tasked with developing real-time customer experience and anomaly detection analytics based on residential gateway internal data. The Telco provided the client application on the residential gateways. Klarrio developed a Proof-of-Concept (PoC) to collect, analyse, and display the anonymised data with the option of productizing the PoC.
The Technology behind
”“Things work out best for those who make the best of how things work out.”— John Wooden
Real-time | collection of real-time network data as provided by the client gateways.
Near Real-time | customer experience and anomaly detection analytics based on high volume network data.
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